Refund & Cancellation Policy

1. General Policy

Crulio facilitates bookings with independent service providers.

Refund eligibility depends on the nature of the booking, service provider policies, and circumstances of the cancellation.

2. Advance Booking Fees

Unless otherwise stated, advance booking fees paid through Crulio are generally non-refundable.

These fees are often used to reserve services, confirm availability, and secure vendor commitments.

3. Date Modifications

Users may request booking date changes.

Approval of date changes depends on:

• Vendor availability
• Service conditions
• Operational feasibility

Date modifications are not guaranteed.

4. Refunds Eligible for Consideration

Refunds may be considered in cases including:

• Duplicate payment by the customer.
• Technical payment failure resulting in incorrect charges.
• Confirmed booking that cannot be fulfilled due to a Crulio operational error.
• Confirmed booking that cannot be fulfilled by the service provider and no acceptable alternative is offered.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of travel plans by the customer.
• No-show situations.
• Customer delays.
• Incorrect information submitted by the customer.
• Services already delivered.

6. Processing Time

Approved refunds are typically processed within 5 to 10 business days.

Actual credit timelines may vary depending on banks and payment providers.

7. Exceptional Circumstances

Crulio may review exceptional cases individually and may provide goodwill refunds at its sole discretion.

Such decisions do not create future refund obligations.

8. Contact

Refund-related requests may be submitted to: