Privacy Policy

1. Introduction

Welcome to Crulio.

Crulio is an independent destination services platform operated by Ayush Gupta. We help users access travel-related services including hotel bookings, taxi bookings, food delivery assistance, destination information, and other related services across destinations served by Crulio.

This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

By using Crulio, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information Provided by Users

When users submit booking requests, inquiries, or contact forms, we may collect:

• Full Name
• Mobile Number
• Email Address
• Travel Details
• Pickup and Drop Locations
• Booking Preferences
• Messages or Special Requests submitted by the user

Payment Information

Payments are processed through Razorpay.

Crulio does not store complete card details, banking credentials, UPI PINs, or other sensitive payment credentials.

Automatically Collected Information

When you use our website, we may automatically collect:

• IP Address
• Browser Information
• Device Information
• Operating System
• Website Usage Data
• Pages Visited
• Referring Sources
• Approximate Location Information

This information may be collected through Google Analytics and similar technologies.

3. How We Use Information

We use collected information to:

• Process and manage bookings
• Provide customer support
• Coordinate services with hotels and vendors
• Confirm reservations
• Improve website performance
• Analyze traffic and user behavior
• Prevent fraud and misuse
• Communicate booking updates and service information

4. Sharing of Information

To provide requested services, Crulio may share necessary information with:

• Hotel Partners
• Taxi Operators
• Food Delivery Partners
• Local Service Providers
• Future Vendor Partners associated with the requested service

Only information reasonably required to fulfill the booking or service request will be shared.

We do not sell personal information to third parties.

5. Payment Processing

Payments on Crulio are processed through Razorpay.

When users make payments, transaction processing is governed by Razorpay's applicable policies and security standards.

Crulio receives payment confirmations and transaction details necessary to manage bookings and customer support.

6. Analytics and Tracking

Crulio uses Google Analytics and related tools to understand website usage and improve user experience.

These services may collect information such as:

• Pages visited
• Session duration
• Device information
• Approximate geographic location
• Traffic sources

Users may manage cookies through their browser settings.

7. Data Security

Crulio takes reasonable measures to protect user information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure and absolute security cannot be guaranteed.

8. Data Retention

We may retain user information for:

• Booking management
• Customer support
• Business records
• Legal compliance
• Dispute resolution

Information may be retained as long as reasonably necessary for these purposes.

9. Children's Privacy

Crulio services may be used by families and travelers of all ages.

Where required, bookings for minors should be made by parents or legal guardians.

10. Third-Party Links

Our website may contain links to third-party websites.

Crulio is not responsible for the privacy practices or content of external websites.

11. Changes to this Policy

Crulio may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised "Last Updated" date.

12. Contact Information

For privacy-related questions or requests, contact: